Shipping Policy

Mall On Internet prepares and ships orders to the destinations and under the shipping options available at checkout.

Processing

Orders are processed after payment authorization. Processing times, order cut-off times, and days on which orders are dispatched may vary and will be shown at checkout or in order communications.

Delivery estimates

Estimated delivery dates and shipping charges are displayed at checkout when available. Estimates are not guarantees and may be affected by carrier delays, weather, holidays, customs, incorrect addresses, or events outside our reasonable control.

Tracking

When tracking is available, we will send tracking information after the order is dispatched. Tracking may take time to update after the carrier receives the package.

Address changes and cancellations

Contact us as soon as possible if you need to change an address or cancel an order. We cannot guarantee changes after an order has entered processing or been handed to the carrier.

Lost, damaged, or incorrect orders

Contact us promptly if an order is lost, damaged, incomplete, or incorrect. Include your order number and any useful photos or delivery information so we can review the issue.

Customs and duties

For international orders, customs duties, taxes, and import requirements may apply depending on the destination. Any charges and responsibilities shown at checkout or required by the destination country apply to the order.

Contact

For shipping questions, use our Contact Us page.