Refund Policy

This Refund Policy explains how refunds are handled by Mall On Internet. It should be read together with our Returns policy.

Refund eligibility

Eligible returns must be requested within 30 calendar days after delivery and meet the conditions in our Returns policy. We may request the order number, proof of purchase, and information about the returned item.

How refunds are issued

After an eligible return is received and reviewed, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method whenever possible.

Refund timing

After we issue a refund, your bank or payment provider may require additional time to post it to your account. Processing times can vary by provider.

Shipping charges

Original shipping charges, expedited charges, and return-shipping costs are handled according to the reason for the return, the order details, and applicable law.

Damaged or incorrect orders

If an order arrives damaged, defective, incomplete, or incorrect, contact us promptly. We will review the issue and provide an appropriate remedy where applicable.

Contact

For refund questions, use our Contact Us page and include your order number.